Our hands-on approach calls for a one-on-one meeting with the client to go over everything in detail. However in these stressful and busy times he or she may not have the time so we have an excellent system for interacting by phone and online. It is imperative to have correct values determined upfront and to this end we will inspect vehicles for clients or undertake asset surveys to ensure that these are in place. We also undertake risk analyses surveys to ensure that the client is insured for the correct amount and does not face a shortfall in the event of a claim. These services are free or charged for depending on the circumstances.

 

We do things to your best advantage for example streamlining our claim process related to motor vehicles. Through our excellent relationships with suppliers and manufacturers we have reduced the time this process normally takes. Within 12 hours of a claim being made it is registered and a form sent out. In less than 48 hours we will have quotes back on the vehicle and in 72 hours will make the assessment. Our aim is to have claims authorised and finalised within seven days and in this turnaround we succeed 90 percent of the time.

Roxsure has been able to pass benefits back to policy holders by keeping fraudulent claims to a minimum. This has resulted in being able to offer extremely competitive premiums in a partnership that works for all.

The personal touch is our priority in ensuring you benefit as our valued client. Roxsure has allocated company consultants to meet with you at your convenience - day or night - to answer any enquiries you may have in regards to your short-term insurance.

Please email us your contact details, and time of when it would be suitable. A consultant will then arrange to either discuss your enquiry or set up an appointment.