24-7 Client Assist

Assistance Services

AA - Roadside Assist

If you contact the Roxsure Assist call centre in the event of a motor vehicle accident, you are entitled to the following:

Cost covered to the nearest Roxsure approved panel beater or yard, limited up to R1850
Towing done by flatbed trucks only
Towing contractors affiliated with the AA

For breakdowns more than 100km from home:

Overnight accommodation for the driver and four passengers – covered up to R500

24-hour, Group-B car rental – covered up to R500 (subject to availability and the driver being in possession of a valid credit card and driver’s license)
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.

If you contact the Roxsure Assist call centre in the event of a roadside emergency, you are entitled to the following (limited up to R500 per incident):

Flat battery (jump start or replacement of battery for the member’s account)
Flat tyre (help with change of tyre)
Keys locked in vehicle (unlocking only)
Fuel assistance (limited to five litres per incident)
Minor roadside–running repairs (electrical, coil, immobilizer etc.)
Transmission of urgent messages

If you contact the Roxsure Assist call centre in the event of a mechanical or electrical breakdown, you are entitled to the following:

Tow-in service to the nearest approved dealership (if under warranty), repair centre or panelbeater
Mechanical breakdown – covered up to R500
Electrical breakdown – covered up to R500

*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorization shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.

Home Assist

Fixtures & Fittings:

In the event of a home emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer (electrician, plumber, locksmith, glazier etc.) to address the problem at one nominated address (call-out fee and one hour labour is covered, thereafter normal rates apply).

A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property.

Overall limit of R2000 per annum per policy.

Emergency Services Notification:

We will, at the member’s request, relay notification of emergencies to the police, traffic, fire brigade, ambulance, security or any other emergency service provider.

For all 24/7 Client Assist related emergencies such as accident, roadside and home assist please call the number above or email us for any further enquiries.